"America's Other Army" brings the high-flying world of international diplomacy down to earth and puts a human face on a mysterious profession that has undergone a dramatic transformation since September 11, 2001. Through the stories of American diplomats, the book explains how their work affects millions of people in the United States and around the world every day, and how it contributes directly to U.S. security and prosperity. It shows a more inclusive American diplomacy that has moved beyond interacting with governments and has engaged with the private sector, civil society and individual citizens. Having visited more than 50 embassies and interviewed about 600 American diplomats, the author reveals a Foreign Service whose diversity and professional versatility have shattered old perceptions and redefined modern diplomacy. But he also depicts a service not fully equipped to address the complex challenges of the 21st century.