I've just finished reading Designing Search what a great book. I love shopping online, nothing beats knowing you're avoiding the drive to the mall, the irritating crowds you can sit at home listen to your favorite music and with coffee in hand get the bargain you always wanted. Well that's the theory anyway. I often find the browsing on sites confusing and so quickly turn to the search box. After all, it's search it'll work like Google right? Wrong! Just as with me by the time the average person gets to using the search function they've already given up on the site navigation so the one thing they desperately need now is a great search experience. All too often that's missing. In this book the author talks the reader through what makes a good search experience. He shows the user the major site search patterns and explains why they improve the user experience. There are contributions from some of the most highly regarded UX folk. This book will become an often reference that will time and time again provide a solution to the tricky problem of site search.
Currently Amazon isn't showing the book contents. I find this very annoying when trying to decide on a book. Take a look at the book contents, I'm sure you'll find something that's relevant to your e-commerce site right now.
Chapter 1 - Starting search from Zero: Winning strategies for no search results pages.
Chapter 2 - How shoppers search
Chapter 3 - Choosing the right search results
Chapter 4 - Balancing pogo-sticking and page relevance
Chapter 5 - Making $10,000 a pixel: Optimizing thumbnail images in search results
Chapter 6 - Best practices for ads in search results
Chapter 7 - Best practices for designing faceted search filters
Chapter 8 - Numeric Filters: Issues and best practices
Chapter 9 - Date Filters: Issues and best practices
Chapter 10 - The mystery of filtering by sorting
Chapter 11 - Designing query disambiguation solutes for online shopping
Chapter 12 - Introducing the more like this design pattern
Chapter 13 - Designing effective breadcrumbs
Chapter 14 - The brave new world of visual browsing
Chapter 15 - Designing mobile search: turning limitations into opportunities
Chapter 16 - Designing patterns for more effective mobile faceted search
Chapter 17 - Search on tablet devices: the flight of discovery
oh and just between you and me, there's a secret bonus chapter
Chapter 18 Search for ecommerce help systems