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Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs [Formato Kindle]

David Parmenter

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Descrizione prodotto


An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs -- now updated and expanded! By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact.
Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: * The four foundation stones that lead the development and use of KPIs * A 12-step model for developing and using KPIs with guidelines * A KPI resource kit including worksheets, workshop programs, and questionnaires * A new and pragmatic approach to finding critical success factors * Over 300 performance measures * Implementation variations for small to medium enterprises and not-for-profit organizations * New implementation short cuts * How to brainstorm performance measures * Templates for reporting performance measures * A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

Dettagli prodotto

  • Formato: Formato Kindle
  • Dimensioni file: 7022 KB
  • Lunghezza stampa: 320
  • Editore: Wiley; 2 edizione (29 gennaio 2010)
  • Venduto da: Amazon Media EU S.à r.l.
  • Lingua: Inglese
  • ASIN: B00371V79W
  • Da testo a voce: Abilitato
  • X-Ray:
  • Word Wise: Abilitato
  • Sistema di digitazione potenziato: Non abilitato
  • Posizione nella classifica Bestseller di Amazon: #162.499 a pagamento nel Kindle Store (Visualizza i Top 100 a pagamento nella categoria Kindle Store)

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Le recensioni clienti più utili su (beta) 4.0 su 5 stelle  37 recensioni
33 di 37 persone hanno trovato utile la seguente recensione
4.0 su 5 stelle A rational methodology to implement KPIs 3 luglio 2007
Di Jose Ernesto Passos - Pubblicato su
Formato:Copertina rigida|Acquisto verificato
The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.

I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.

The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them :
. KRI - Key Results Indicator
. PI - Performance Indicator
. KPI - Key Performance Indicator

In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things... Something to remember all the time when you are implementing BSCs, Dashboards and the like.

The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: "roll up your sleeves and put KPIs to work as fast as you can".
19 di 21 persone hanno trovato utile la seguente recensione
5.0 su 5 stelle Just the First Chapter Alone is Worth Buying This Book! The Rest is Icing! 28 aprile 2010
Di Nari Kannan - Pubblicato su
Formato:Copertina rigida
Today I learned something. And that is worth the price of this book!

David Parmenter opens the book showing how we often confuse results, with actions that we need to take to get those results. He shows an onion and Key Result Indicators (KRIs) being the outer most layer of that onion. This is what we see as the end result in a company - Customer Satisfaction, Financial Results in terms of Profits, etc. The next layers inside are the Result Indicators (RIs) and Performance Indicators (PIs). Performance Indicators are like % Increase in Sales with say top 10 Customers. Result Indicators are like Sales done Yesterday. David then makes the key distinction that only some are Key Performance Indicators that drive the whole company outwards from the core of the onion! These are the ones you need to monitor closely on a daily, weekly, monthly basis as appropriate but they cause the other indicators to have positive or negative values.

The example he uses is that of a British Airways CEO who always called the relevant British Airways people at the airport EVERYTIME a flight left late. That kept the BA personnel on their toes making sure the planes left on time all the time! Now every Performance Indicator, Result Indicator and Key Results Indicator downstream like On Time Record, Sales Per Flight and Customer Satisfaction Index were all exemplary!

David also talks about a very useful 10/80/10 rule that says KPIs should only be 10% of all the metrics. Result Indicators and Performance Indicators make up 80% and Key Result Indicators 10%. This enables management at different levels pay attention to those that are relevant and urgent on a daily basis (KPIs) so that all downstream results and indicators are on track.

There is also an elaborate 12 step implementation process on how to plan for, implement and fine tune a KPI measurement regimen.

The best illustration I liked was that of a Dial Chart on page 171 that provided at a glance a lot of information - Performance Indicator on a Speedometer where you can see current performance value, Best Performance so far as a dot on the meter, worst performance as a dot, acceptable, middle and unacceptable ranges of performance all in the same speedometer! In one glance you know where your current performance stands. That should be the goal of visualizations - all information in one place at the same time!

I will never think about KPIs the same way again! Very useful, illuminating book!
28 di 33 persone hanno trovato utile la seguente recensione
5.0 su 5 stelle Filling in the Scorecard Gaps 23 febbraio 2008
Di Dennis DeWilde - Pubblicato su
Formato:Copertina rigida
As we know from another business author, the 'Knowing - Doing Gap' can be difficult to close. For Balance Scorecard fans, KPI consultant David Parmenter fills that gap. Written as an instruction manual for implementing performance measurement in any organization, this easy to read guide provides both context and content for a 'just do it'' approach; implementing a successful performance measurement system this is, in any business sector.

Among the many things this book does well, the most important may be: Setting the context for key implementation steps. In addition to his 12 step process, Parmenter presents 5 critical aspects of a KPI system.

One, he open's the dialogue by providing all important distinctions between; Key Results Indicators (KRIs), team Performance Indicators (PIs), and leadership's Key Performance Indicators (KPIs). He says these should be balanced 10/80/10. This is foundational to successful implementation.
Two, he links these to strategy thru a clear understanding of well thought out (and few in number) Critical Success Factors (CSFs) - one of the most critical and hardest parts of for making measurement effective at a working level.
Three, he exposes the 'best practice' myth; rightly acknowledging that the goal is the continuous adaptation of 'better' practices and not a misguided belief in the redemptive qualities and often misapplication of someone else's "best practice".
Four, he stresses the importance of understanding measurement as a constantly evolving process and not a one-time establishment of the "right" measures.
And, five, he places performance measurement within the overall context of organizational development. A part of the whole, but not the whole.

The approach is pragmatic, the steps are clear and doable, the materials don't give the answer, but they provide a well-defined space in which to write your own business particulars. This book does not belong on any manager's book shelf; it belongs on their working table. This one is a winner for those who want doing and not just knowing.

Dennis DeWilde, author of "The Performance Connection"
3 di 3 persone hanno trovato utile la seguente recensione
4.0 su 5 stelle Really Good Introduction to KPIs 12 marzo 2013
Di Matthew - Pubblicato su
Formato:Copertina rigida|Acquisto verificato
A really good introduction to KPIs. I've had this in my library since the 1st version came out a few years ago. I work with balanced scorecards and this book helped push me in the right direction when I was struggling to get started. A few people have complained that the templates in the book are only available in electronic format for a fee on his website but everything you need is in the book to get started. I recommend this book to anyone getting started with balanced scorecard or other measurement methods. I just bought the audiobook version and includes over 100 pages of templates and other materials in pdf format. Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs
5 di 6 persone hanno trovato utile la seguente recensione
5.0 su 5 stelle Clear, Concise Useful 5 luglio 2011
Di Stanley Capela - Pubblicato su
Formato:Copertina rigida|Acquisto verificato
When you are trying to implement a performance mesurements system in a non-profit it is extremely important to have tools that are clear, concise and useful.Parmenter's book Key Performance Indicators especially the second edition played a clear role in helping me design indicators that made the most sense. Further the info in the book played a key role in helping my office develop workshops to explain how to develop indicators and identify indicators for support as well as social service program areas that made the most sense. I highly recommend this book if this is the dierction you are moving in.

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