The book guides the reader through the 11 well explained and easy to understand steps that lead to a successful IT outsourcing programme. Covering, for example, sourcing strategy, business drivers, the sourcing event, post award governance and supplier relationship management, the book builds on Richard Cribb's own successful experience. In addition, the book touches on the importance of effective risk and change management throughout the transformation project. Punctuated with useful hints and tips, the publication provides insights into the complexities and potential pitfalls of IT outsourcing, drawing on real life experiences gained from working with some of the large global IT service providers over the past 15 years. It is easy to read and yet authoritative and in around an hour's reading will provide the reader with confidence to tackle an IT outsourcing programme while also explaining when and how to get more specialist help.