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About A-to-z Guarantee

We want you to buy with confidence anytime you make a purchase on the website; that's why we guarantee purchases from third-party sellers when payment is made via the website. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

Customers who pay for purchases from an Amazon seller via the website are eligible to receive a refund of the purchase price, including delivery charges. That does not affect your Statutory Rights (this page will be in Italian) or the legal guarantee.

You must first contact the seller through Your Account before requesting a refund. Please allow two business days to give your seller a chance to address the issue. You can request an A-to-Z Guarantee refund if the seller does not respond or if the issue is not addressed to your satisfaction.

For more information on when you can request a refund via the A-to-z Guarantee, go to A-to-z Guarantee (this page will be in Italian).

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